(Slack, Chambers and Johnston) Unique characteristics in attend to process like customer influence, intangibility, inseparability of production and consumption, heterogeneity, perishability, and patience military strength are not utilize in manufacturing process and the characteristics of manufacturing process are in competent when utilise to service operations, as a result managing service processes and manufacturing process in an organization fork up to be dealt separately. gain process involves mostly with the customers who are unremarkably outsiders to the organization where as manufacturing operations are in relation with the production of goods and servic es having minimal contact with the customers! and managers of service operations. (Kellogg, pass 1999) Operations utilise for manufacturing process are limited in comparison to that of service operations and are not sufficient to fulfill the needs, compulsions and tasks of a service operation. A survey was used to discover how the service characteristics gained importance and to determine the important areas of...If you want to get a full essay, order it on our website: BestEssayCheap.com
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